CalidCo
utilizes Information Technology Infrastructure Library (ITIL)
and other PMBOK recommended project management techniques to provide and maintain the highest level of computing services
quality.
CalidCo's ITIl
approach is based on the following core areas:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service
Improvement
Strategic
Benefits of ITIL Methodology
- Provides a single,
definable, repeatable, and scalable documented framework for
IT best practices that flows across the IT organization.
- Clearly identifies roles
and responsibilities for IT Service Management.
- Supports reducing IT costs
and justifying the cost of IT quality.
- Supports ability of IT to
measure and improve internal performance and service
provisioning.
- Defines IT in terms of
services rather than systems.
- Supports improvement of
user productivity.
- Improves communication and
information flows between IT and organization business
departments.'
- Provides a framework for IT
to support regulatory challenges.
- Improves ability of IT to
adjust as business opportunities and challenges are
presented.
- Improves relationship of IT
with the business – builds trust
