Management and Monitoring

 

• Your business is more dependent than ever on your network’s availability, performance, and security – your software applications are business-critical. Every moment that your employees can’t send or receive e-mail, or access a database, your company is losing money and alienating customers.
  If your online catalog is not available, you are losing orders If your network is slowed by interactive games or is simply too small for your requirements, your productivity is suffering If someone is gaining unauthorized access to your network, your security is compromised.
  
  Managed services means that CalidCo Solutions is continuously monitoring the health of your infrastructure. It isn’t only for crisis management – it also provides:
  detailed reports, where you can view your IT information structure in a format that is easy to understand and always up to date web-based performance reporting – IT information in a format that allows you to understand the real performance of your IT infrastructure real-time hardware and software inventory – you will know exactly what equipment and software has been installed, and where the system resources are being used.
  
  Key Benefits
   
• Decrease in costly downtime
• Improved network performance
• More consistent IT management
• More productive visits from CalidCo Solutions
• Proactive approach to network stability
• Increased confidence in your network infrastructure
• Automated routine administrative functions
• Real-time expert system problem detection and correction
• Secure communication to CalidCo Solutions
• Reliable problem monitoring, reporting, and correction across your network
• Protection against security breaches
  
  
  With managed services, you can:
  Make sure you’re getting full usage of your system before upgrading or expanding. Make sure you know exactly what software has been installed on your network. Be aware of upcoming problems, so you can consider proactive contingency plans and minimize downtime
  
  Managed Services – Features and Benefits
  
  Your business success depends on your IT infrastructure. You need CalidCo Solutions to deliver proactive services that not only keep your network up and running, but running effectively and efficiently.
  
  CalidCo Solutions’s complete “managed services” package means that you will
  see increased performance, security, and reliability – immediately, and at an affordable price.
  
  
  Quick Response
  CalidCo Solutions knows what issues are affecting your network, and can respond before they become critical
  Intuitive comprehensive “central dashboard” keeps CalidCo Solutions informed on the health of your network – color-coded for fast problem determination (red, yellow, green)
  Automatic alert dispatch to CalidCo Solutions for guaranteed quick response to problems at your site
  
  
  Security Monitoring
  Flags unauthorized access attempts Allows you to control the software content at your site
  Ensures that your business resources are used appropriately – not for high-bandwidthinteractive games or illegal peer-to-peer sharing
  Flags account lockouts
  Patch inventory ensures your operating systems are up to date and not exposed to vulnerabilities
  
  
  Detailed Site Level Inventory
  Automatically collected, ensuring accuracy
  Up-to-date hardware, software and patch information
  Reports for planning and problem diagnostics
  
  
  Graphical Performance Reporting
  Graphical view with service level threshold lines for easy-to-read performance reports
  Provides you with a basis for capacity management and upgrade planning
  Automatically generated, ensuring accuracy
  
  
  Integrated Trouble Ticket System
  Trouble ticket system for problem logging, tech dispatch & resolution information
  Provides you with a tracking system for work done by CalidCo Solutions
  
  
  Remote Management and Communication
  CalidCo Solutions can remotely resolve issues without expensive on-site visits (using a secure system)